Shipping Policy

Shipping Policy

At ATP Logix, we strive to provide a seamless shopping experience from start to finish. Our Shipping Policy outlines the steps we take to process, ship, and deliver your order with care.

Our Shipping Approach

ATP Logix is committed to providing high-quality products while reducing waste and supporting a sustainable supply chain. To minimize unnecessary storage, excess inventory, and carbon emissions, many of our products are shipped directly from our trusted partners and global distribution centers.

This direct shipping method helps us:

• Deliver reliable, well-designed products directly to your doorstep

• Keep prices fair without additional retail markups

• Support a more sustainable and efficient logistics system

We appreciate your support in embracing a smarter, eco-friendly way of shopping.

1. Order Processing & Shipping Fee

Every order is handled with the utmost care.

Order Processing Time:
Please allow 2–4 business days for processing, quality checks, and packaging before shipment.

Peak Season (Holidays / New Year):
During high-demand times, processing may take up to 5 business days.

Shipping Fee:
We offer a flat $5.99 shipping fee for all orders, regardless of location.

2. Estimated Delivery Times

Because we partner with fulfillment centers around the world, delivery times can vary based on your location.

Please note that delivery times are estimates and not guaranteed delivery dates. We appreciate your patience as we deliver quality products to your doorstep.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

Tracking Information:

• Updates may take 1–3 business days after the shipping label is created.

• If tracking details do not update immediately, rest assured your package is still on its way.

4. Customs, Duties & Taxes

For international shipments, we use a Delivered Duty Unpaid (DDU) shipping method.

What This Means:

• Customs fees, duties, and taxes are the responsibility of the customer.

• ATP Logix is not responsible for any customs delays.

• While customs fees are rare for smaller items, they may apply based on the regulations of your country.

5. Order Changes & Cancellations

We process orders quickly to ensure timely delivery. If you need to change your shipping address or cancel your order, please contact us at service@hellopes.com within 12 hours of placing the order.

Once your order has entered processing, modifications or cancellations cannot be made.

6. Lost or Damaged Packages

We want you to be satisfied with every purchase. If your order arrives damaged or is lost in transit, we will resolve the issue promptly.

Damaged Items:

• If your package arrives damaged, please send a photo within 72 hours of receipt, and we will arrange a free replacement.

Lost in Transit:

• If the carrier confirms that your package is lost, we will send a replacement at no extra charge.

Thank You for Choosing ATP Logix

We appreciate your understanding as we work to deliver high-quality products in the most efficient and eco-friendly way possible. If you have any questions, feel free to reach out to our customer support team!