Return and Refund Policy

Return and Refund Policy

At ATP Logix, we want you to shop with confidence. Our Return and Refund Policy explains how returns, exchanges, and refunds are handled to ensure you have a positive experience.

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in original condition as received.

  • It must be unused, unworn, and with original tags (if applicable).

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please contact us at:
service@hellopes.com

Once your return request is approved:

  • We will provide you with a return shipping label.

  • You will receive instructions on how to send the package back.

Important:
Items returned without prior authorization and a return label will not be accepted.

If you have any questions regarding the return process, don’t hesitate to contact us at service@hellopes.com.

3. Damages & Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, please contact us immediately. We will review the issue and take appropriate action to resolve it as quickly as possible.

4. Exceptions / Non-Returnable Items

Certain products are not eligible for return, including:

  • Perishable goods (such as food, plants, etc.)

  • Custom or personalized items

  • Personal care products (such as beauty and hygiene items)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

  • Sale items and gift cards

If you’re unsure whether your item qualifies for a return, please contact us before initiating the return.

5. Exchanges

To get the item you want, the fastest method is to:

  1. Return the original item.

  2. Once the return is accepted, place a new order for the replacement item.

6. Refunds

Once we receive and inspect your return, we will notify you of your refund status.

If your return is approved:

  • The refund will be processed to your original payment method.

  • Please allow up to 10 business days for the refund to be processed.

Please note that your bank or credit card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@hellopes.com.

7. European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification.

Conditions for returns:

  • The item must be unused, unworn, and with tags.

  • The item must be in original packaging.

  • Proof of purchase is required.

This right applies regardless of our standard 30-day return policy.

8. Return Address

To ensure that your return is processed efficiently, please use the return shipping label provided by ATP Logix.

Return Address:
ATP Logix, Inc.
18039 Crenshaw Blvd # 207
Torrance, CA 90504